ตัวอย่าง Emirates Group Discussion

Emirates Group Discussion Example

Scenario: You are a team of Emirates cabin crew members working in a luxury hotel partnership program. The hotel has only two free rooms, but there are six different guests requesting them. Your team must decide who gets the rooms based on customer service values.


---

Guest Profiles:

1. A couple celebrating their 3-year anniversary


2. A mother and her child (it's the childs birthday today)


3. A well-known celebrity staying for a concert


4. An elderly couple who have just lost their luggage


5. A business traveler who has an important meeting tomorrow


6. A solo traveler whose flight was canceled last minute




---

Example Group Discussion:

1. Opening the Discussion

Anna (Facilitator):
"Alright, team, we have only two rooms available and six guests to consider. Lets discuss who should receive them based on customer needs and Emirates service values. What are your thoughts?"

David:
"I believe we should prioritize those in urgent need or celebrating special occasions. Perhaps the mother and child, since its the childs birthday?"

Sophia:
"Thats a great point. Birthdays are important, and offering them a free room would create a memorable experience."

2. Considering Other Guests

Michael:
"I agree, but we should also consider the elderly couple. They lost their luggage, which is stressful. A free room could help ease their situation."

Lisa:
"True, but what about the celebrity? If we accommodate them, it could bring positive publicity to the hotel."

David:
"Thats a valid point, but I feel that our service should focus on genuine needs rather than publicity."

3. Making a Decision

Anna:
"Okay, lets summarize. The mother and child deserve a room because its a special occasion. For the second room, we could help the elderly couple since they are in distress. Does everyone agree?"

Sophia:
"Yes, this decision aligns with Emirates values of empathy and customer care."

Michael:
"Agreed! And for the other guests, we could offer VIP lounge access or priority service to make them feel valued."

4. Conclusion

Anna:
"Great teamwork! Well give the rooms to the mother and child and the elderly couple while offering alternative solutions to the others."


---

Key Takeaways:

Show active listening by acknowledging others ideas
Think from a customer-service perspective rather than personal preference
Balance opinions to ensure fair decision-making
Provide alternative solutions for those who dont get the room

Pro Tip: In a real Emirates group discussion, they look for candidates who demonstrate teamwork, problem-solving, and customer empathy. Avoid dominating, and always focus on solutions!